1. Print on Demand
All our printed products are ‘print on demand’, meaning they are printed to order for each individual customer. If you send us a ‘ready to print’ document, we will print it as supplied without any alterations.
2. Defects and Faults
We check all orders before they are dispatched. If you find a fault with your order due to misprinting or damage caused by us, please contact us immediately within 5 working days of receipt so we can verify your complaint. A sample of the defective product must be sent to us for analysis.
You may be required to return the faulty order to our warehouse at Unit 1, 70 Hassall Street, Wetherill Park NSW 2164 at your shipping cost. A full refund or reprint will be available in the event of a major fault or defect caused by us. However, if the problem is due to your supplied artwork issues, Booklet Print Hub will not reprint the job.
Rejection The customer may only reject the goods if they do not comply with the customer’s instructions. Normal offset printing processes can cause minor blemishes such as small ink dots caused by paper dust, colour bleeding on sides during the trimming process, or paper cracking on folds. These are not considered valid reasons for rejection.
If rejecting goods, the customer must notify Booklet Print Hub within 7 days of delivery to the customer's premises, or within 7 days of notification that goods are ready for collection.