Last updated: 21 August 2026

This policy explains how Booklet Print Hub, a division of Discount Print Deals Pty Ltd (ABN 92 166 404 575), collects, uses, stores and discloses personal information.

We handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

• INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Your name, company name, job title and contact details.
• Billing, delivery and collection information.
• Quote, order, product and payment-related information.
• Information submitted through our contact, quote, calculator, order and file-upload forms.
• Messages and information provided through telephone, email, WhatsApp or website chat.
• Artwork, photographs, documents and other files supplied for printing.
• Technical information such as IP address, browser, device information, cookies and website activity.

Payment card details are processed by our payment service providers. Booklet Print Hub does not directly store complete credit or debit card details.

• HOW WE COLLECT INFORMATION

We generally collect information directly from you when you:

• Request a quote or contact us.
• Use our online booklet calculator.
• Place or discuss an order.
• Upload artwork or other files.
• Use our website, chat service, telephone, email or WhatsApp.
• Subscribe to or respond to marketing communications.

We may also receive information from payment providers, delivery providers or another person authorised to act for you.

• HOW WE USE INFORMATION

We may use personal information to:

• Prepare quotes and process orders.
• Produce, proof, dispatch and deliver printed products.
• Communicate about artwork, approvals, payments and delivery.
• Provide customer service and respond to enquiries or complaints.
• Operate and improve our website, calculator, chat and services.
• Maintain business, accounting and legal records.
• Prevent fraud, misuse and security incidents.
• Send marketing communications where permitted, with an option to unsubscribe.
• Comply with legal and regulatory obligations.

• ARTWORK AND UPLOADED FILES

Artwork and files supplied for printing may contain personal information about you or other people. You are responsible for ensuring that you have the authority and any necessary permissions to provide this material to us for production.

We use uploaded material to quote, proof, produce and manage your order and do not use it for unrelated purposes.

• DISCLOSURE TO SERVICE PROVIDERS

We may disclose information where reasonably necessary to:

• Wix and other website, hosting and technology providers.
• Payment processors and financial service providers.
• Couriers, freight companies and delivery providers.
• Email, cloud-storage, accounting, customer-management and communication providers.
• Chat and automated-assistance service providers.
• Professional advisers, contractors and authorities where required or authorised by law.

We do not sell personal information.

• OVERSEAS PROCESSING

Some service providers may store or process information outside Australia. Wix advises that visitor information may be stored or processed in the United States, Ireland, Israel, South Korea and Taiwan, as well as other locations required to provide its services. Other service providers may operate in additional countries.

Where applicable, we take reasonable steps to use providers that maintain appropriate privacy and security safeguards.

• COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technologies for essential functionality, security, remembering preferences, analytics and improving website performance.

You can restrict or delete cookies through your browser settings. Disabling some cookies may affect website functionality.

• SECURITY AND RETENTION

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably required to provide services, maintain business and legal records, resolve disputes and comply with applicable obligations. Information that is no longer required may be deleted or securely destroyed where appropriate.

• ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please email info@bphub.com.au. We may need to verify your identity before responding.

• PRIVACY QUESTIONS AND COMPLAINTS

For privacy questions or complaints, contact:

Booklet Print Hub
Division of Discount Print Deals Pty Ltd
Unit 1, 70 Hassall Street
Wetherill Park NSW 2164
Email: info@bphub.com.au
Phone: 1300 788 438

We will review your enquiry or complaint and respond within a reasonable time. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

• POLICY UPDATES

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated date.