1. Custom-Printed Products
All our products are produced to order. A digital PDF proof is provided for approval before printing. Customers are responsible for checking spelling, layout, colours, page order and all other artwork details before approving the proof. Production begins after final artwork approval.
We do not offer change-of-mind returns for correctly produced custom-printed products.
2. Problems With an Order
If you believe your order is faulty, damaged or does not match the approved specifications, please contact us promptly at info@bphub.com.au. Include your order or job reference, photographs and a description of the issue.
We may request samples or the return of some or all of the goods so that we can assess the problem.
3. Assessment and Remedies
We assess claims against the supplied artwork, approved proof and agreed production specifications. If the problem resulted from our production, we will provide an appropriate remedy in accordance with the Australian Consumer Law.
Problems contained in customer-supplied artwork and visible in the approved proof are not considered production faults.
Minor variations inherent in commercial printing will be assessed against accepted industry tolerances and the approved specifications.
4. Returning Goods
Please contact us before returning any goods. Where a return is required, we will provide return instructions. If the goods are confirmed to have a problem, reasonable return costs will be reimbursed as required by the Australian Consumer Law.
5. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies available under that law.